ForgePoint Privacy Policy

1. Introduction

Welcome to ForgePoint. This Privacy Policy explains how ForgeWorks Labs ("we", "us", or "our") collects, uses, and protects your personal information when you use our diagnostic and programming software (the "Software"). We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Who We Are (Data Controller)

For the purpose of UK data protection law (including the UK General Data Protection Regulation or "UK GDPR"), the data controller is ForgeWorks Labs.

If you have any questions about this policy or how we handle your data, please contact us at: [hello@fwlabs.co.uk].

3. The Information We Collect

We collect the following types of information to provide and improve our service:

We do not collect any sensitive personal data (e.g., information about your health, ethnicity, or political opinions).

4. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Your Account: Your name and email are used to create your account, authenticate you, and communicate with you about your account.
• To Provide Software Functionality: Your device’s MAC address and UID are used as part of our security measures to prevent account sharing and unauthorised use of the Software.
• For Customer Support: If you contact us or send us diagnostic logs, we will use that information to investigate and resolve your issue.
• To Improve Our Software: Anonymised usage analytics help us understand which features are used most, identify areas for improvement, and fix bugs.

5. Our Legal Basis for Processing Data

Under UK GDPR, we must have a legal basis to process your data. We rely on the following:

• Performance of a Contract: Most of our data processing is necessary to fulfill our contract with you, which is established by our Terms and Conditions. For example, we need your email to create your account so you can use the Software.
• Legitimate Interests: We process your device information for our legitimate interest in protecting the security and integrity of our Software and business (e.g., preventing fraud and software piracy). We also have a legitimate interest in using anonymised analytics to improve our service.

6. Data Storage, Security, and Sharing

Storage and Security: Your personal data is stored on secure servers. We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or alteration.

Data Sharing: We do not sell, rent, or share your personal data with any third parties.

7. Third-Party Services

Stripe: We use Stripe for payment processing when you purchase Credits. We do not receive or store your full payment card information. Your payment data is provided directly to Stripe, and its use is governed by Stripe’s Privacy Policy. We recommend you review their policy to understand how they handle your data.

8. Your Data Protection Rights

Under UK GDPR, you have several important rights regarding your personal data. These include:

• The right to be informed.
• The right of access.
• The right to rectification.
• The right to erasure.
• The right to restrict processing.

To exercise any of these rights, please contact us at the email address listed in Section 2.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes. Your continued use of the Software after any changes constitutes your acceptance of the new policy.